Support and Help Channels

  • 1 hour ticket response time

  • A one hour Ticket Reply Warranty

  • Our technical help and support Dept is working 24/7/365 to handle all of your current help inquiries. Each ticket you submit to us shall be addressed within maximum 60 mins. If your case calls for aid from an administrator, we will address the ticket to the person on duty and will let you know that the problem is being resolved.

  • Top quality support service

  • Expert Client Help Service

  • We’ll be working for you 7 days a week to offer advices and technical support as well as to help you with any trouble that you may run into while organizing your virtual server. We are able to aid you with all pre–configured software packages, plus your Operating System, server administration panel (based on the VPS type) and the Hosting Control Panel created entirely by our developers.

  • Intuitive help center

  • An Educational Help Section

  • In the Hosting Control Panel that will come totally free in your virtual server, you’ll discover a content rich Help zone, that features all you should be informed on when maintaining your web sites and applications. We have introduced a range of how to articles and video training that illustrate the general site maintenance duties in an understandable fashion.