Technical Support Channels
A 1–Hour Response Time Guarantee
All your assistance requests will be replied to within maximum 60 min after the support ticket or email has been received. If your issue calls for additional assistance from a system administrator, we will forward the support ticket or the email to the person on duty, right away and we will leave a comment to notify you that more time will be needed for reaching a solution. And if you make use of our Managed Services package, all of the server administration services included there will be carried out whenever you decide.
A First–Rate Customer Service
We will be online for you 24x7 to reply to any enquiries that you may have regarding our Hosting Control Panel or any of the applications that we have installed on your behalf on the dedicated hosting server. If you also require help tackling server management procedures, you can have a glance at our Managed Services package, which includes data backup hard drive space, weekly Operating System updates, server monitoring and rebooting services, as well as problem troubleshooting and installation procedures
A User–Friendly Help Area
Each dedicated web hosting plan is fitted out with our free–of–charge Hosting Control Panel, which offers a comprehensive knowledge base plus a selection of instructional video tutorials. Whenever you need help working with the Hosting Control Panel, just hit the Videos or Help buttons located in the top right corner.