Though this isn't the keyfactor in order to identify a dependable web hosting supplier from a bad one or a reseller from an actual provider, being able to call and talk to a live person is an indicator that you aren't dealing with a one-person company and that you will be able to get in touch with someone when you need support. The telephone support for web hosting services may vary from basic to professional, therefore the issues which can be resolved with a phone call differ based on the specific provider. In the general case, these matters are simpler and feature billing or first level tech issues since more complex issues generally need a support ticket where both you and the administrators can track the proceedings with a particular issue. Nonetheless, the option to phone call your service provider can save you a lot of time and efforts for the multitude of tiny problems that will eventually show up at the time you manage your website hosting account.

Phone Support in Web Hosting

Our web hosting plans include phone support fourteen hours a day even on public holidays, so if you do not have an account yet, you will be able to phone us and find out more about our solutions or whether we meet the system requirements for your web sites. For your benefit, we have local phone lines in the U.S.A., Great Britain and Australia, so that you're able to call the number that is closer to you. If you are an existing customer, we will assist you in a timely manner with any kind of general and billing issues as well as with a number of tech issues in order to save you time and efforts - we acknowledge the fact that in some cases it is quicker to talk with a live person so as to get things done promptly. Of course, some matters simply cannot be taken care of on the phone, so if this is the case you will be able to employ our ticketing system.

Phone Support in Semi-dedicated Servers

If you want more info about the semi-dedicated hosting plans that we provide, you'll be able to call some of the three support lines we have around the globe - in the United States, the UK and Australia. Thus, you can check ahead of time if our solutions are appropriate for your web sites. If you're already our customer and you own a semi-dedicated account, you're able to contact us over the phone for fourteen hours daily about any kind of billing or common questions. For entirely technical matters you need to employ our ticketing system and communicate with our technical support because sometroubles simply require extra time to be resolved, but we will assist you on the phone with countless minor technical issues as well, saving you efforts and time.