One-Hour Response Guarantee in Web Hosting
Our web hosting plans come bundled with a one-hour response guarantee, which implies that regardless of what query or problem you might have, we will always be there to assist you. As it is, it seldom takes more than 30 minutes to get a problem solved or an inquiry answered, and this is valid for both pre-sales and technical matters. Our help desk support team members are available 24x7, even on legal holidays and weekends, which implies that you will obtain immediate assistance at any time. We realize precisely how valuable time can be, so by the time we answer your support ticket or e-mail, we’ll have looked into the matter and, in case we haven’t resolved it, we’ll provide you with more information about what you need to do on your end, if the situation demands it. With our support services, you can be certain that there will be somebody to help you out straight away, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client care staff reps will be at your disposal at all times and they will respond to any support ticket that you open through your web hosting Control Panel within less than 60 minutes. The response time is guaranteed regardless of whether you have a generic enquiry associated with your semi-dedicated server or you confront a certain problem and you will not have to wait even that long for most issues. Regardless of what the nature of the issue is or what time of day or night it is, we will be there to lend you a helping hand, as we are available 24x7x365 to handle any technical, general or billing issue. In case you contact us about anything that is within our capacity, we’ll resolve it before we reply to you, which implies that you will not have to wait for hours or days while the problem perseveres. In case there’s something that you have to do on your end, we’ll supply you with the needed information – what possible solutions to try out, what actions to take, etc.