Should you ever experience a problem with your website and be incapable of taking care of it, ask the respective web hosting provider’s client support team to assist you to bring the site back online. A swift solution would be the most optimal scenario, but lots of hosting companies answer within twenty four hours or even more, particularly if you’re dealing with a hosting reseller. Even if your problem can be quickly sorted out, your website may not function properly or may not be available whatsoever for an extended span of time, so you may lose potential customers since it is rather unlikely that anyone will ever come back to a site that is inoperative. With this in mind, you should make sure not only that you can get in touch with your hosting provider, but also that they can reply and assist you in a well-timed manner. If a software app update does not proceed as planned or you delete something mistakenly, for example, the website should be fixed quickly so as to prevent prolonged inaccessibility.

One-Hour Response Guarantee in Web Hosting

Our web hosting plans come bundled with a one-hour response guarantee, which implies that regardless of what query or problem you might have, we will always be there to assist you. As it is, it seldom takes more than 30 minutes to get a problem solved or an inquiry answered, and this is valid for both pre-sales and technical matters. Our help desk support team members are available 24x7, even on legal holidays and weekends, which implies that you will obtain immediate assistance at any time. We realize precisely how valuable time can be, so by the time we answer your support ticket or e-mail, we’ll have looked into the matter and, in case we haven’t resolved it, we’ll provide you with more information about what you need to do on your end, if the situation demands it. With our support services, you can be certain that there will be somebody to help you out straight away, irrespective of the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

Our client care staff reps will be at your disposal at all times and they will respond to any support ticket that you open through your web hosting Control Panel within less than 60 minutes. The response time is guaranteed regardless of whether you have a generic enquiry associated with your semi-dedicated server or you confront a certain problem and you will not have to wait even that long for most issues. Regardless of what the nature of the issue is or what time of day or night it is, we will be there to lend you a helping hand, as we are available 24x7x365 to handle any technical, general or billing issue. In case you contact us about anything that is within our capacity, we’ll resolve it before we reply to you, which implies that you will not have to wait for hours or days while the problem perseveres. In case there’s something that you have to do on your end, we’ll supply you with the needed information – what possible solutions to try out, what actions to take, etc.