A live chat is a real-time method of communication between a web hosting company's support team and its clients. It's a very efficient method to get some information about the hosting services or get some problem resolved since you are talking to a live representative. The benefits of using a real-time chat service instead of calling or opening a ticket are the low chance of errors any time you exchange info such as usernames or domain names, the more rapid response time because the communication is real-time and the fact that you do not have to stay on the chat all the time - you are able to do something different while the agent investigates the issue involved. What's more, you'll be able to be a part of a live chat room from any kind of computer that's connected to the world wide web, avoiding the telephone costs that you will need to pay in case you're calling to another country.

Live Chat Support in Web Hosting

Together with the phone and ticket support, we provide live chat support too. You're able to get in touch with us every single day, which includes weekends and holidays, and we will give you more info about the web hosting plans that we provide if you are not a customer yet, or about common and billing questions in case you already have an account. Though for solely tech matters you'll need to open a trouble ticket to the tech support, as such issues will require more time to be taken care of, you can still contact us on our live chat for some technical info. For example, we will assist you to set up an e-mail address in your email client or troubleshoot a number of issues, saving you considerable time. Even if our telephone lines are already off for the day, you'll be able to speak to a live person.

Live Chat Support in Semi-dedicated Servers

We have a live chat service that is available to all our prospective and active customers. If you're looking for a new web hosting account, you're able to chat in real time to one of our agents and obtain more info about our semi-dedicated hosting plans so that you can choose the optimal package for your web sites. If you already have an account with us, we'll assist you timely with general, billing and first-level techissues. Although in some instances you will need to open a support ticket since there are troubles that can't be resolved on the live chat, we'll be able to assist you with numerous standard tasks, such as setting up an email account in an e-mail client or forwarding one domain name to another one. This way, you'll enjoy quick support and you'll save a long time.