There are a number of ways in which you can touch base with the hosting company whose services you’re using, but the one that you will always find irrespective of which company you opt for is a trouble ticket system. It is the easiest correspondence channel for a number of reasons. In the event that no customer support team member is free at the moment and they’re all occupied, a telephone call may not be answered, but a ticket will always hit home. On top of that, you can copy & paste large pieces of information without the need to worry about typographical mistakes, and in case a specific problem needs more time to be sorted out or a number of responses need to be exchanged, all the information will be in the exact same location, so either party can always follow the steps taken by the other one. The disadvantage of using tickets to contact your hosting company is that they are often separate from the hosting platform, which means that if you need to provide information or to adhere to instructions, you’ll have to use no less than two different systems and this number may increase if you desire to manage several domain names. On top of that, many hosting companies respond to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting around for a reply.

Integrated Ticketing System in Web Hosting

Our web hosting plans include an integrated support ticket system, which is included in our custom-built Hepsia hosting Control Panel. In contrast with other similar tools, Hepsia enables you to manage everything connected with the hosting service itself in one and the same place – invoices, web files, e-mails, support tickets, etc., eliminating the need to go through different admin dashboards. In the event that you’ve got any pre-sales or technical questions or any problems, you can submit a ticket with just several clicks without needing to log out of your Control Panel. In the meantime, you may select a category and our system will offer you a number of articles, which will provide you with additional information and which may help you resolve any particular problem even before you actually open a ticket. We guarantee a support ticket response time of no more than one hour, even in case it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our semi-dedicated hosting plans, was developed with one objective in mind – that you should be able to manage everything connected with your account from one single place and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you’ve got a question or experience a problem, you can get in touch with our technical support team members immediately without the need to sign in to an entirely different interface. You can search through your files or check different account settings while submitting a new ticket or reading the reply to an old one. In case you’ve got plenty of tickets and you wish to track down a particular one, you can use the smart search functionality, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain an answer within the hour regardless of the essence of your inquiry or problem.