The accessibility to the customer and tech support that a web hosting company offers will tell you a lot about the services they provide too. When you are allowed to use only e-mail messages or tickets, you have almost certainly discovered some reseller not the actual hosting supplier. When this is the case, you will probably have to wait for a few days so as to get an issue resolved as your reseller may not be checking their communication regularly or they may need to get in touch with the true website hosting company for further help. If the provider offers you different ways of communication with short response time available at any time, they're most likely the top provider, not just a reseller. Which means that you will reap the benefits of prompt assistance and high quality support since they will have direct access to the servers where your account is. Regardless of the trouble - sales or technical, it's always much better to be able to contact your hosting company right away by using your preferred method of communication.

24/7 Customer Support in Web Hosting

We acknowledge the significance of receiving assistance without delay, so our web hosting services feature 24/7 technical support along with several ways of communication. If you don't have an account yet, you can call us or come on our live chat and chat with a live representative, so that you can inquire about our services or check if our servers meet the system requirements for your web sites. Thus, you'll never end up getting a service that you cannot use. If you already have your hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel when the issue is entirely technical or it requires more analysis. In contrast to the vast majority of suppliers out there today, we answer to all the tickets within 1 hour, so you won't have to wait for a whole day. Our support services can be used round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

You are able to try our support services even before you get a semi-dedicated server account from us as we have phone and online chat support for pre-sales, billing and basic questions. Our representatives will assist you to find the perfect plan or supply you with details about our servers, so as to confirm if the system requirements for your web sites are met. If you are an active customer, you'll also be able to contact us through e-mail or via our ticketing system, that is accessible via the Hepsia hosting Control Panel. We warrant that when you employ these two ways of correspondence, you will get a reply within a maximum of an hour and that’s 24/7, which includes weekends and public holidays. In case you've used the website hosting services of other companies, even large ones, you can compare the response time since it often takes an entire day for them to take care of a ticket.

24/7 Customer Support in VPS Servers

When using our VPS plans, you'll never need to wait for more than 1 hour to receive help for any kind of difficulty that you may experience regarding the server or the software which comes pre-installed with it. We warrant this short reply time for all of the tickets which you open from your billing Control Panel or email messages which you send to our technical support crew. We have local telephone numbers in a number of countries around the globe as well as a live chat service where we are able to assist you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 using the various methods of communication, so regardless what your question or issue is, there is always someone to help you promptly. If you need assistance with third-party software, which you cannot deploy or which gives you problems, you'll be able to take full advantage of the Managed Services upgrade package that we provide with all VPS plans.

24/7 Customer Support in Dedicated Servers

All of the dedicated server plans that we supply come with 24/7 support via numerous means of communication and with a 1-hour max answer time guarantee. In case you want to find out more about the packages or you have any kind of billing or general questions, you'll be able to phone one of the local numbers we have around the world or you could use our live chat service and speak with a live agent. For strictly technical difficulties that need the help of a tech support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you can send an email message, because all of these channels are more appropriate to keep track of a particular problem. The answer time for them rarely is more than 30 minutes, so you can forget about waiting for an entire day so as to receive assistance. Our support service is available for all server-related issues, which includes the pre-installed software. In case you want assistance for third-party apps, you may consider obtaining the Managed Services upgrade that we provide for all packages.